Frequently Asked Questions

Are your products handmade?  
Yes. All of our products are carefully handcrafted with attention to detail and quality.

Do you accept custom orders?  
We offer limited customization depending on the product. Please contact us before placing an order if you have a special request.

How long does shipping take?  
Orders are processed within 5–7 business days. Shipping within the U.S. typically takes 5–10 business days.

Will I receive tracking information?  
Yes. Once your order ships, tracking details will be sent to your email.

What if my item arrives damaged?  
Please contact us within 7 days of delivery with photos of the issue, and we’ll assist you promptly.

Still have questions?  
Feel free to reach out through our Contact Us page — we’re always happy to help.